Shipping & returns

Delivery charges and lead times:

Estimated lead times are approximately 12 working days, but times vary depending on the selected item (if it's a readymade item, it can be considerably quicker). Please contact us on enquiries@airloom.co.za for information on specific queries.

Delivery charges are calculated at checkout and are based on the weight of the order, as well as the delivery address and may vary depending on city and outlying areas.

Returns and refunds on standard items

You are welcome to refund or return an item as long as we receive it within 7 working days (from the day the customer received the item). 
If you’d like to return your purchased item, you are most welcome to, but note that delivery and collection charges will be for your account. Delivery is charged based on the weight of the order and may vary depending on city and outlying areas. If an order is cancelled prior to dispatch, we will charge a 10% administration fee.

Delivery fees average between R150 - R500 depending on your area and size of the order.

These charges are not applicable to flooring freight.

Refunds take up to 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the bank.
If a product is out of stock or cannot be supplied for some reason, Airloom reserves the right to cancel the order and refund the payment.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Gift Cards/vouchers are not refundable.

Returns and refunds on custom made/custom size items

As these are made to order, we cannot accept returns/exchanges on these items. As these products are hand-finished, please allow for a marginal size variation.

Shipping Policy

Airloom is primarily an online retailer, but also distributes through several physical retail stores around the country. The third party courier service we use is a door-to-door service, which means that the shipment is delivered to the address, not the person. i.e. If the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc. Please note that our third party courier should not be expected to shift furniture and/or install the product. It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.

We ship nationally within South Africa, excluding PO Boxes, farms and rural areas.
All goods in transit are insured.

Warranty

Please note that our products carry a 6-month warranty that consumers may exercise in the case of a flawed product. After this period, we cannot entertain returns/exchanges or refunds.